In some cases, family members or friends may not know of the death of their loved one, and CERT members may have to tell them. In this situation, CERT members should:

Informing family or friends of a death:

Separate the family members and friends from others in a quiet, private place.

Have the person(s) sit down, if possible.

Make eye contact and use a calm, kind voice.

Use the following words to tell the family members and friends about the death: “I’m sorry, but your family member has died. I am so sorry.” It is okay to reference the deceased person’s name or their relation to the survivor if you know it.

Let the family and friends grieve.